Shopping Guide

How to shop

Select the item you wish to purchase
Click [Add to Cart] to put the item into your shopping cart.

Enter your information and shipping address, and select a payment option following the instructions.

Receive an order receipt email
You will receive a confirmation email. Please be sure to check the details of your order.

Receive the items you ordered
All items ordered through this website are shipped directly from Japan or GOJAPAN Shop in Israel. Once the package has been shipped, you will be sent a “Track and Trace” number by email.

Payment methods


Shipping Methods by Product

in STORE PICK-UP ONLY / Local Delivery in ISRAEL

Free delivery for order over ₪400!
(For Local Delivery order over ₪400, together with JAPAN DIRECT JAPAN products, delivery is refunded with a 45₪ coupon.)

Three shipping options are available. Please select one.

₪18 ( Less 8kg )
Just pick up the package at the store or the locker of your choice, on the way home.
PickUP is operated by OPSI - the approved UPS service contractor in Israel, serving hundreds of thousands of customers over 20 years.

Pickup Location Search:
Pickup websites:

₪45 ( less 20kg )
Home Delivery ( 3 days )

UPS Israel websites:

Pick up your order at GOJAPAN Shop

GOJAPAN Shop Information:

Your order is shipped directly from Japan.

JAPAN DIRECT: This product is shipped from Japan.

  Shipping fee differ depending on product's weight.

Shipping Methods
Shipping fee is calculated by weight.


( EMS )
Number of delivery days


( SAL )
Number of delivery days
Weight Rates
300g EXP ₪ 34 ILS
STD ₪ 26 ILS
500g EXP ₪ 44 ILS
STD ₪ 32 ILS
800g EXP ₪ 60 ILS
STD ₪ 44 ILS
1kg EXP ₪ 69 ILS
STD ₪ 48 ILS
2kg EXP ₪ 120 ILS
STD ₪ 85 ILS
5kg EXP ₪ 299 ILS
STD ₪ 246 ILS
10kg EXP ₪ 500 ILS
STD ₪ 380 ILS
15kg EXP ₪ 720 ILS
STD ₪ 540 ILS
20kg EXP ₪ 930 ILS
STD ₪ 620 ILS

Return Policy

Item must be returned within:30 Days of receipt Return Policy Details: If you are not completely satisfied with your purchase we are happy to offer a refund except postage and handling charge.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once the item is returned, we will issue a refund.
You will be responsible for covering any fees associated with shipping (shipping cost, taxes, and other applicable fees).

Several types of goods are exempt from being returned.
  • Food and Drink
  • Flowers
  • Newspapers and Magazines
  • Sanitary goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return Address

Ramatayim Road 77, Hod HaSharon, Israel 4532426

Contact form

Please send us the following information.
  • Your order number
  • The reason for return